The Management Development Group
    Mangement Development Group - Toronto, Kitchener, Waterloo, Cambridge    


(program outline)

Business Communication an Interpersonal Skills Management Learning System teaches powerful communication strategies that are used to approach, manage, and ultimately resolve day-to-day conflicts and “people issues”. The program is made up of three modules, each is a building block targeting specific communication and management skills. Training is conducted in groups of no more than 10 participants.

Core competencies

Participants learn how to;
  • Communicate and manage assertively
  • Manage conflicts to positive resolution
  • Apply recognition strategies to manage performance and resolve behavioral issues
  • Maintain objectivity during emotionally charged situations
  • Improve assessment, analytical, and problem solving skills

Value added service

All group learning is supplemented with private coaching. This is where learners have the opportunity to work with the facilitator on areas that need additional attention. These confidential one-on-one sessions are unlimited for the duration of the program and for up to three (3) months upon completion.

Program duration

Twenty-four (24) hours – eight (8) 3hour sessions. Various delivery formats are available to coincide with your business activities.


Varies dependent upon the number of participants and number of groups. Cost includes;
  • All training materials
  • Learner workbooks
  • Unlimited number of individual coaching sessions
  • Certificates of completion
  • Digital video camera for application sessions and play-back.

The second program in our series is called Performance Development.

The Management Development Group
o/b 1606183 Ontario Limited
Toronto . Montreal