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The Management Development Group (The MDG) offers training in Management and Supervisory Effectiveness:

Effective Communication
Conflict Management
Conflict Resolution
Performance Development
Leadership Development

About Us

Since 1994, The Management Development Group has partnered with organizations committed to the development of their Managers and Supervisors into Quality Leaders. The way to achieve this is to upskill/reskill leadership teams to bring about the successful deployment and execution of Best Practices in the day-to-day management and supervision of their most valuable asset; their employees.

Our Approach

There are no shortcuts or quick fixes when it comes to training & development in People Management Skills. To achieve success, an organization truly needs to commit to a long-term development strategy, and that is precisely what The Management Development Group offers – long-term partnerships to achieve positive and lasting change, ensuring a return on your training investment.

Our Commitment

The company is owned and operated by Robert Côtes, who brings over 30 years of training and program design experience. His facilitation style and group leadership skills are widely acclaimed by corporate clients and graduates alike. Robert’s passion is consistently felt through his delivery combined with his undying commitment to ensure our client’s success.

High Impact Development

Our clients reach their development objectives for 3 reasons. First, our learning system is relevant, dealing with today’s management issues, and contains both educational (theory) and training (application) sessions and combined, form a powerful experiential, “learn by doing” system. The second reason for our client’s success is the facilitator’s ability to engage participants and create a supportive, fun yet candid learning environment. The third and last reason is our client’s commitment to a long term development effort, for change is not an overnight process. It takes time.

Step 1 (Core Program)

Prerequisite for Steps 2 & 3
supervisor business communication training and business communication skills for managers

Business Communication an Interpersonal Skills Management Learning System

Business Communication an Interpersonal Skills Management Learning System teaches powerful communication strategies that are used to approach, manage, and ultimately resolve day-to-day conflicts and “people issues”. The program is made up of three modules, each is a building block targeting specific communication and management skills. Training is conducted in cohorts of no more than 10 participants.

Step 2 (Follow-up)

Prerequisite; Step 1
effective communication skills course and leadership communication

Refresher Workshop

Graduates are invited back to the training room for a full review of the concepts, skills, approaches, and strategies imparted in the core program (step 1). The workshop consists of two – 3.5hr sessions with a maximum of 10 participants. The first session focuses on the review part of the effort while session 2 concentrates on activities that give graduates the opportunity to demonstrate the strategies learned and practiced in Step 1.

Step 3 (Optional)

Prerequisite; Step 1
performance management training and development

Performance Development a Leadership Approach to High Performance

Most organizations have at their disposal a variety of tools to measure performance levels, compare them to expected ones, and arrive at ways to achieve peak performance from their employees; all in an effort to improve and maintain organizational performance. This paper trail is indispensable and requires consistent application and monitoring in order to be effective and reach the intended objectives.

What Graduates Are Saying

(The following comments are taken from actual graduate evaluations)

Client List

Union Benefits – Waterloo Ontario
Oxford HR Group – Norwich Ontario
City of Cambridge – Cambridge Ontario
Erwin Hymer Group North America – Kitchener, Cambridge
Danby Appliances – Guelph Ontario, U.S. Facilities
Covenant House – Toronto
City of Waterloo – Waterloo Ontario
Golden Windows Limited – Kitchener Ontario
City of Ottawa – Long Term care Division Ottawa Ontario
SKD Automotive – Milton Ontario
Colonial Cookies – Kitchener Ontario
HPS – Guelph, Walkerton Ontario, U.S Facilities
The Easter Seal Society of Ontario – Toronto, Barrie, Kingston
Dimplex North America – Cambridge Ontario
AGS Automotive – Cambridge, Oakville, Oshawa facilities
Brightside Financial – Waterloo Ontario
Faurecia Automotive Seating Canada Ltd – Concord Ontario
KEI – Kitchener Ontario
Krug Inc – Kitchener Ontario
Kerry Bioscience – Brantford Ontario
CompX – Waterloo Ontario
TG Minto Corporation – Minto Ontario
Boehmer Box Corporation – Kitchener Ontario
Bingemans – Kitchener Ontario
Budd Canada Inc – Kitchener Ontario, Detroit U.S.A. facility
CPA Ontario, Outreach Program – Toronto Ontario