We offer
Effective Business Communication & Conflict Management Training for
Managers and Supervisors

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Business Communication

Business Communication an Interpersonal Skills Management Learning System teaches powerful communication strategies that are used to approach, manage, and ultimately resolve day-to-day conflicts and “people issues”. The program is made up of three modules, each is a building block targeting specific communication and management skills. Training is conducted in cohorts of no more than 10 participants.

Core competencies

Participants learn how to;

  • Significantly improve their interpersonal competence
  • Communicate and manage assertively
  • Manage conflicts to positive resolution
  • Apply recognition strategies to manage performance and resolve behavioral issues
  • Maintain objectivity during emotionally charged situations
  • Improve assessment, analytical, and problem solving skills
  • Apply Best Practices in the day-to-day leadership of their teams

Value added service

All group learning is supplemented with private coaching. This is where learners have the opportunity to work with the facilitator on areas that need additional attention. These confidential one-on-one sessions are unlimited for the duration of the program and for up to three (3) months upon completion.

Program duration

Twenty-eight (28) hours – eight (8) 3.5 hour sessions. Various delivery formats are available to coincide with your business activities.

What's included

  • All training materials
  • Learner workbooks
  • Unlimited number of individual coaching sessions
  • Certificates of completion
  • Digital video camera for application sessions and play-back
  • Post training reference material

Business Communication - Program Outline


(3.5 hour session - Theory)

This session presents a unique opportunity to explore and understand the dynamics of your personality and how it impacts on your communication with others. With the use of a widely recognized behavioral model and custom designed peer and self interpersonal assessments, you quickly discover the strengths and pitfalls of your communication style. This fundamental understanding helps you interact more effectively and significantly improve your management and leadership skills.

(3.5 hour session - Theory)

This interactive session focuses on understanding the ‘inner workings’ of communication and learn proven and highly effective strategies and guidelines which are practiced at the next session.

(3.5 hour session - Practicum)

This ‘learn by doing’ session is entirely devoted to the practical application of the guidelines and principles learned in the previous sessions. The use of video feedback role-plays allows you to experience every nuance of the communication process. You acquire the skills to redirect negative and undesirable transactions and reach the intended objective, all without jeopardizing the integrity and credibility of the people involved. You quickly discover the successes that effective communication brings to you and your organization.


(3.5 hour session - Theory)

Communicating assertively is the most valuable and desirable skill to possess, yet most of us struggle to be assertive. This dynamic session focuses on three specific tools that when applied, significantly improve your assertive profile and ability to manage assertively.

(3.5 hour session - Practicum)

This experiential session relies on everything you have done in the previous ones and focuses on developing proficient use of the three tools for assertiveness. Video feedback is again used in this highly practical and interactive session.

(3.5 hour session – Practicum)

You are by now communicating more assertively and as a result, are handling situations and people issues more effectively. It follows from this increase in assertiveness that needs, wants, and preferences are brought out in the open and subsequent conflicts may arise. The techniques learned, combined with the skills acquired so far, continue to provide you with the tools and confidence necessary to meet the challenges and resolve the issues you are faced with every day.


(3.5 hour session - Theory)

One of the most challenging tasks that managers and supervisors experience is providing structured and constructive feedback. In this session, you learn how to strategize the delivery of positive and negative recognition, all with positive results. The skills you acquire are indispensable for staff appraisals, team leadership, performance development, project and change management.

(3.5 hour session - Practicum)

This entire session is devoted to the delivery of negative recognition. With the use of a template, you learn how to communicate a corrective feedback process in a structured, professional, empathetic, and confident manner. The skills you acquire are indispensable to achieve “best practices” in the management and supervision of your teams.

About Us

Since 1994, The Management Development Group has partnered with organizations committed to the development of their Managers and Supervisors into Quality Leaders. The way to achieve this is to upskill/reskill leadership teams to bring about the successful deployment and execution of Best Practices in the day-to-day management and supervision of their most valuable asset; their employees.

Our Approach

There are no shortcuts or quick fixes when it comes to training & development in People Management Skills. To achieve success, an organization truly needs to commit to a long-term development strategy, and that is precisely what The Management Development Group offers – long-term partnerships to achieve positive and lasting change, ensuring a significant return on your training investment.

Our Commitment

The company is owned and operated by Robert Côtes, who brings over 30 years of training and program design experience. His facilitation style and group leadership skills are widely acclaimed by corporate clients and graduates alike. Robert’s passion is consistently felt through his delivery combined with his undying commitment to ensure our client’s success.

High Impact Development

Our clients reach their development objectives for 3 reasons. First, our learning system is relevant, dealing with today’s management issues, and contains both educational (theory) and training (application) sessions and combined, form a powerful experiential, “learn by doing” system. The second reason for our client’s success is the facilitator’s ability to engage participants and create a supportive, fun yet candid learning environment. The third and last reason is our client’s commitment to a long term development effort, for change is not an overnight process. It takes time.

Step 1 (Core Program)

Prerequisite for Steps 2 & 3
supervisor business communication training and business communication skills for managers

Business Communication an Interpersonal Skills Management Learning System

Business Communication an Interpersonal Skills Management Learning System teaches powerful communication strategies that are used to approach, manage, and ultimately resolve day-to-day conflicts and “people issues”. The program is made up of three modules, each is a building block targeting specific communication and management skills. Training is conducted in cohorts of no more than 10 participants.

Step 2 (Follow-up)

Prerequisite; Step 1
effective communication skills course and leadership communication

Refresher Workshop

Graduates are invited back to the training room for a full review of the concepts, skills, approaches, and strategies imparted in the core program (step 1). The workshop consists of two – 3.5hr sessions with a maximum of 10 participants. The first session focuses on the review part of the effort while session 2 concentrates on activities that give graduates the opportunity to demonstrate the strategies learned and practiced in Step 1.

Step 3 (Optional)

Prerequisite; Step 1
performance management training and development

Performance Development a Leadership Approach to High Performance

Most organizations have at their disposal a variety of tools to measure performance levels, compare them to expected ones, and arrive at ways to achieve peak performance from their employees; all in an effort to improve and maintain organizational performance. This paper trail is indispensable and requires consistent application and monitoring in order to be effective and reach the intended objectives.

What Graduates Are Saying

(The following comments are taken from actual graduate evaluations)

Client List

Union Benefits – Waterloo Ontario
Oxford HR Group – Norwich Ontario
City of Cambridge – Cambridge Ontario
Erwin Hymer Group North America – Kitchener, Cambridge
Danby Appliances – Guelph Ontario, U.S. Facilities
Covenant House – Toronto
City of Waterloo – Waterloo Ontario
Golden Windows Limited – Kitchener Ontario
City of Ottawa – Long Term care Division Ottawa Ontario
SKD Automotive – Milton Ontario
Colonial Cookies – Kitchener Ontario
HPS – Guelph, Walkerton Ontario, U.S Facilities
The Easter Seal Society of Ontario – Toronto, Barrie, Kingston
Dimplex North America – Cambridge Ontario
AGS Automotive – Cambridge, Oakville, Oshawa facilities
Brightside Financial – Waterloo Ontario
Faurecia Automotive Seating Canada Ltd – Concord Ontario
KEI – Kitchener Ontario
Krug Inc – Kitchener Ontario
Kerry Bioscience – Brantford Ontario
CompX – Waterloo Ontario
TG Minto Corporation – Minto Ontario
Boehmer Box Corporation – Kitchener Ontario
Bingemans – Kitchener Ontario
Budd Canada Inc – Kitchener Ontario, Detroit U.S.A. facility
CPA Ontario, Outreach Program – Toronto Ontario