Learn Best Practices in Management and Supervision
Proven, Practical Strategies



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Business Communication

Business Communication an Interpersonal Skills Management Learning System teaches powerful communication strategies that are used to approach, manage, and ultimately resolve day-to-day conflicts and “people issues”. The program is made up of three modules, each is a building block targeting specific communication and management skills. Training is conducted in groups of no more than 10 participants.

Core competencies

Participants learn how to;

  • Communicate and manage assertively
  • Manage conflicts to positive resolution
  • Apply recognition strategies to manage performance and resolve behavioral issues
  • Maintain objectivity during emotionally charged situations
  • Improve assessment, analytical, and problem solving skills

Value added service

All group learning is supplemented with private coaching. This is where learners have the opportunity to work with the facilitator on areas that need additional attention. These confidential one-on-one sessions are unlimited for the duration of the program and for up to three (3) months upon completion.

Program duration

Twenty-eight (28) hours – eight (8) 3.5 hour sessions. Various delivery formats are available to coincide with your business activities.


What's included

  • All training materials
  • Learner workbooks
  • Unlimited number of individual coaching sessions
  • Certificates of completion
  • Digital video camera for application sessions and play-back

Business Communication - Program Outline

MODULE I

VERBAL COMMUNICATION PART I
(3.5 hour session - Theory)

This session presents a unique opportunity to explore and understand the dynamics of your personality and how it impacts on your communication with others. With the use of a widely recognized behavioral model and custom designed peer and self interpersonal assessments, you quickly discover the strengths and pitfalls of your communication style. This fundamental understanding helps you interact more effectively and significantly improve your management and leadership skills.

VERBAL COMMUNICATION PART II
(3.5 hour session - Theory)

This interactive session focuses on understanding the ‘inner workings’ of communication and learn proven and highly effective strategies and guidelines which are practiced at the next session.

VERBAL COMMUNICATION PART III
(3.5 hour session - Practicum)

This ‘learn by doing’ session is entirely devoted to the practical application of the guidelines and principles learned in the previous sessions. The use of video feedback role-plays allows you to experience every nuance of the communication process. You acquire the skills to redirect negative and undesirable transactions and reach the intended objective, all without jeopardizing the integrity and credibility of the people involved. You quickly discover the successes that effective communication brings to you and your organization.

MODULE II

ASSERTIVENESS
(3.5 hour session - Theory)

Communicating assertively is the most valuable and desirable skill to possess, yet most of us struggle to do so. This dynamic session focuses on three specific tools that when applied, significantly improve your assertive profile and ability to manage assertively.

ASSERTIVENESS – CONFLICT RESOLUTION
(3.5 hour session - Practicum)

This experiential session relies on everything you have done in the previous ones and focuses on developing proficient use of the three tools for assertiveness. Video feedback is again used in this highly practical and interactive session.

ASSERTIVENESS - CONFLICT RESOLUTION
(3.5 hour session – Practicum)

You are by now communicating more assertively and as a result, are handling situations and people more effectively. It follows from this increase in assertiveness that needs, wants, and preferences are brought out in the open and subsequent conflicts may arise. The techniques learned, combined with the skills acquired so far, continue to provide you with the tools and confidence necessary to meet the challenges and resolve the issues you are faced with every day.

MODULE III

FEEDBACK & RECOGNITION
(3.5 hour session - Theory)

One of the most challenging tasks that managers and supervisors have is providing structured and constructive feedback to others. In this session, you learn how to strategize the delivery of positive and negative recognition, all with positive results. The skills you acquire are indispensable for staff appraisals, team leadership, performance management, as well as project and change management.

FEEDBACK & RECOGNITION
(3.5 hour session - Practicum)

This entire session is devoted to negative recognition. With the use of a template, you learn how to communicate a corrective feedback process in a structured, professional, and confident manner. The skills you acquire are indispensable to achieve “best practices” in management and supervision.

Step 2 (Follow-up)

Prerequisite; Step 1

Refresher Workshop

Graduates are invited back to the training room for a full review of the concepts, skills, approaches, and strategies imparted in the core program (step 1). The workshop consists of two – 3.5hr sessions with a maximum of 10 participants. The first session focuses on the review part of the effort while session 2 concentrates on activities that give graduates the opportunity to demonstrate the strategies learned in Step 1.

Step 3 (Optional)

Prerequisite; Step 1

Performance Development a Leadership Approach to High Performance

Most organizations have at their disposal a variety of tools to measure performance levels, compare them to expected ones, and arrive at ways to achieve peak performance from their employees; all in an effort to improve and maintain organizational performance. This paper trail is indispensable and requires consistent application and monitoring in order to be effective and reach the intended objectives.

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What Graduates Are Saying

(The following comments are taken from actual graduate evaluations)

Paul C.

Quality Auditor

"Your insight and experience were appreciated. You spoke to us as adults and I learned new skills and honed others."

Neil W.

Marketing

"Course is very structured. Method makes sense. It works and I’m using it. It benefits everyone."

Eva M.

Administrator

"This interactive program provided me with knowledge and tools on better managing difficult situations that arise in every workplace and in personal life."

Jodie H.

Front-line Supervisor

"I believe this will aid in my skills as a supervisor & improve communication in the professional world."

Amanda N.

Manager

"The facilitator is very knowledgeable and practices what he preaches."

Caralee G.

Supervisor

"Well facilitated, great engagement. I’m only upset that not everyone can attend to learn the skill sets taught(to have everyone on the same page)."

Shahrzad K.

Engineer

"Knowing the structure of how to communicate is a great tool for me to improve my communication at workplace. Because of the role-plays and getting pushed out of my comfort zone, it will be a lot easier for me to deal with different situations at work place."

Keshia W.

Manager

"My emails have improved significantly. I am getting prompt and targeted replies. I am much better @ keeping meetings focused on the objective(s)."

Oneil S.

Supervisor

"The facilitator was very clear, concise, and approachable. He did an amazing job."

Frederick S.

Supervisor

"Great concrete ways to go about managing difficult conversations. General awareness of my communication skills and to understand where others are coming from."

Dawn Z.

Manager

"Learned different communication skills to deal with difficult situations. Feel more prepared to deal with them."

Emanuel S.

Manager

"Rob is an excellent instructor. Made me feel very comfortable about myself and how to deal with situations."

Linda R.

Manager

"We have practiced the skills during/between the sessions. It works & I will keep doing it daily in my interactions with others."

Judi D.

Supervisor

"I am coming away with ways to deal with situations that have been problematic for me in the past. I have a new view on steps I need to ensure effective communication as a supervisor."

Shawnah K.

Inside sales

"Role playing – being put into a situation and having to solve it with assistance takes the fear out of using these new skills in my environment."

Jeremy B.

Manager

"Training was very beneficial to the team and to help unify our strengths as leaders. Training will help to ensure consistency in our interactions with members. Confidence in abilities to communicate has improved with the team."

Harry L.

Manager

"Excellent knowledge and explanations – well done. Great Leadership and explaining how this training can be transferred towards improving the business."

Greg A.

Assistant Manager

"It was well done. Thorough, specific, to the point. Content was easy to read, understand, and implement. Very pleased."

Partial Client List