Learn Best Practices in Management and Supervision
Proven, Practical Strategies



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PERFORMANCE DEVELOPMENT
ADVANCED PROGRAM

Most organizations have at their disposal a variety of tools to measure performance levels, compare them to expected ones, and arrive at ways to achieve peak performance from their employees; all in an effort to improve and maintain organizational performance. This paper trail is indispensable and requires consistent application and monitoring in order to be effective and reach the intended objectives. Unfortunately, experience has shown that paper work alone does little to nothing to improve the bottom line and the overall success of an organization. The quality of interactions does.

Performance and productivity are determined by people. Suffice to say that managing performance is a people process… simply because it involves people. In fact, our right to manage is granted to us by the very people we manage. It’s not about forms and rankings but about people, working in a climate that drives clear, direct, transparent, and respectful communication, and fosters trusting partnerships between managers/supervisors and their direct reports. Successful performance management is the result of using highly developed people and management skills.

Our high impact five (5) session Performance Development program tackles the most challenging task of managing performance; PEOPLE. Training is conducted in groups of no more than 10 participants.

Core competencies

Participants learn how to;

  • Develop & apply key Leadership skills
  • Identify characteristics of HIGH and LOW maintenance employees
  • Identify performance types
  • Identify key reasons for non-performance
  • Apply root cause analysis to performance and behavioral issues - practicum
  • Use motivation and recognition strategies to drive performance and resolve conflicts - practicum
  • Apply preventative management strategies to significantly reduce non-performance issues

Value added service

All group learning is supplemented with private coaching. This is where participants have the opportunity to work with the facilitator on areas that need additional attention. These confidential one-on-one sessions are unlimited and available for the duration of the program and for up to three (3) months upon completion.

Program duration

Seventeen and a half (17.5) hours – five - 3.5 hr sessions.




What's included

  • All training materials
  • Learner workbooks
  • Unlimited number of individual coaching sessions
  • Certificates of completion
  • Digital video camera for application sessions and play-back

Step 1 (Core Program)

Prerequisite for Steps 2 & 3

Business Communication an Interpersonal Skills Management Learning System

Business Communication an Interpersonal Skills Management Learning System teaches powerful communication strategies that are used to approach, manage, and ultimately resolve day-to-day conflicts and “people issues”. The program is made up of three modules, each is a building block targeting specific communication and management skills. Training is conducted in groups of no more than 10 participants.

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Step 2 (Follow-up)

Prerequisite; Step 1

Refresher Workshop

Graduates are invited back to the training room for a full review of the concepts, skills, approaches, and strategies imparted in the core program (step 1). The workshop consists of two – 3.5hr sessions with a maximum of 10 participants. The first session focuses on the review part of the effort while session 2 concentrates on activities that give graduates the opportunity to demonstrate the strategies learned in Step 1.

What Graduates Are Saying

(The following comments are taken from actual graduate evaluations)

Paul C.

Quality Auditor

"Your insight and experience were appreciated. You spoke to us as adults and I learned new skills and honed others."

Neil W.

Marketing

"Course is very structured. Method makes sense. It works and I’m using it. It benefits everyone."

Eva M.

Administrator

"This interactive program provided me with knowledge and tools on better managing difficult situations that arise in every workplace and in personal life."

Jodie H.

Front-line Supervisor

"I believe this will aid in my skills as a supervisor & improve communication in the professional world."

Amanda N.

Manager

"The facilitator is very knowledgeable and practices what he preaches."

Caralee G.

Supervisor

"Well facilitated, great engagement. I’m only upset that not everyone can attend to learn the skill sets taught(to have everyone on the same page)."

Shahrzad K.

Engineer

"Knowing the structure of how to communicate is a great tool for me to improve my communication at workplace. Because of the role-plays and getting pushed out of my comfort zone, it will be a lot easier for me to deal with different situations at work place."

Keshia W.

Manager

"My emails have improved significantly. I am getting prompt and targeted replies. I am much better @ keeping meetings focused on the objective(s)."

Oneil S.

Supervisor

"The facilitator was very clear, concise, and approachable. He did an amazing job."

Frederick S.

Supervisor

"Great concrete ways to go about managing difficult conversations. General awareness of my communication skills and to understand where others are coming from."

Dawn Z.

Manager

"Learned different communication skills to deal with difficult situations. Feel more prepared to deal with them."

Emanuel S.

Manager

"Rob is an excellent instructor. Made me feel very comfortable about myself and how to deal with situations."

Linda R.

Manager

"We have practiced the skills during/between the sessions. It works & I will keep doing it daily in my interactions with others."

Judi D.

Supervisor

"I am coming away with ways to deal with situations that have been problematic for me in the past. I have a new view on steps I need to ensure effective communication as a supervisor."

Shawnah K.

Inside sales

"Role playing – being put into a situation and having to solve it with assistance takes the fear out of using these new skills in my environment."

Jeremy B.

Manager

"Training was very beneficial to the team and to help unify our strengths as leaders. Training will help to ensure consistency in our interactions with members. Confidence in abilities to communicate has improved with the team."

Harry L.

Manager

"Excellent knowledge and explanations – well done. Great Leadership and explaining how this training can be transferred towards improving the business."

Greg A.

Assistant Manager

"It was well done. Thorough, specific, to the point. Content was easy to read, understand, and implement. Very pleased."

Partial Client List